The world of “spas” was new to us, and we were impressed by the willingness to answer our questions and to do so simply and directly. Graeme went above and beyond normal retail service. We use our hot tub daily and have had occasion to need support with understanding and maintaining water quality. They have always been ready to test our water and make recommendations for appropriate treatment. We would not hesitate to recommend Rainforest Outdoor Living to anyone researching or purchasing a hot tub!