Operations Update – April 14

Hello all!

We want to thank all customers, new and old, for their continued support and patience as we navigate this tricky new world! We also wanted to update everyone as to how operations are evolving.

Our Puntledge Road showroom is continuing to operate under normal hours: Monday-Friday 9-5pm and Saturday 10-5pm. We are limiting to 6 customers in the store, as well as continuing with regular sanitization of surfaces & door handles, and practicing 2m social distancing. Water testing is still available. We request customers pour their own sample at the counter or leave your water test bottle at our front door (with a name and phone number on the bottle) and we will test and phone/email your results.

Our new Downtown 231-5th Street location will be re-opening, Tuesday April 14. Store hours will be Tuesday-Saturday 10-4pm. We are limiting to 2 customers in the store, along with regular sanitization of surfaces and door handles, and practicing 2m social distancing.

We have temporarily reduced staff and are requiring staff stay home if they show any symptoms or if they have travelled outside of Canada in the last two weeks. We are asking customers to avoid the retail store if they are feeling symptomatic or have been outside of Canada in the last two weeks.

As our showroom remains open, we also appreciate not everyone is comfortable to be out. We are happy to accommodate anyone who would like to book a private appointment or a virtual shopping experience. Also available is a “drive-thru” option. You can phone (1-250-871-7887) or email your order and we will bring it out to your car.

Home delivery for the local area (Comox Valley to Campbell River) is still available. You can call (1-250-871-7887) or email for more information or to arrange your delivery.

We will continue to monitor and adapt our showroom and options as necessary, with updates along the way.

Take care of yourselves and remember to wash your hands!

Graeme Lister
Owner, Rainforest Outdoor Living

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